Purpose of the Illinois Workforce Academy (IWA):
To support the WIOA system in pursuit of continuous improvement through education. The IWA will provide diverse professional development that advances foundational knowledge for all partners to help WIOA personnel have the knowledge, skills, and capacity to effectively serve our customers.
- Create, promote and foster a system environment that values development, diversity, growth, critical thinking, and problem-solving opportunities for all employees.
- Develop a learning platform to enhance requisite knowledge and skills to understand the unique needs of each customer and determine the best way to provide customer-centered service throughout all levels of the WIOA system.
- Provide quality training that includes leveraging technology and resources that are appropriate to increase individual and organizational productivity through opportunities that enhance knowledge, develop skills, and enrich the system.